Refund policy

# Return and Refund Policy **Effective October 19, 2026** This policy applies to products bought directly from llevernest at https://llevernest.shop. The merchant operating llevernest is ALI SERHAT LLC. ## Free 30-Day Returns Customers may request a free return for an eligible product during the 30 days following delivery. A standard return requires the product to remain unused, unworn, unwashed, and in substantially the condition received, together with its tags, accessories, and original packaging where reasonably possible. The order number or another proof of purchase must be provided. Opening the delivery package to check the merchandise does not by itself prevent a return. The item must nevertheless remain returnable unless it arrived defective, damaged, incomplete, or different from the order. ## How to Open a Return Request Email sevornha365@outlook.com before sending any merchandise. Include the order number, the item concerned, the return reason, and clear photographs when reporting damage, defects, missing pieces, or an incorrect product. If we approve the request, we will send authorization and shipping instructions. When a physical return is necessary, the instructions include a prepaid return label. An approved return has no restocking fee and no return-shipping charge. The business address listed in our store policies is used for correspondence and is not automatically a returns center. Ship only to the address supplied in the authorization. Merchandise sent elsewhere or without approval may be refused or delayed. ## Return Exceptions Unless a product is faulty, materially misdescribed, supplied incorrectly, or must be accepted under applicable law, we normally cannot accept: - personalized, customized, or made-to-order goods; - perishable items or products intended for consumption; - sealed health or hygiene products after their protective seal is opened; - hazardous substances, flammable liquids, or gases; - gift cards; or - merchandise clearly marked final sale before purchase, where the restriction is permitted. Contact customer service before ordering if eligibility is uncertain. ## Order Problems Inspect the delivery within a reasonable period. If a product is defective, damaged, incomplete, or incorrect, email sevornha365@outlook.com promptly with the order number and helpful photographs of the goods, packaging, and shipping label. After verification, we will provide an appropriate remedy at no cost, which may be repair where suitable, replacement, or refund. Any statutory remedy for nonconforming goods remains available regardless of the ordinary return conditions. ## Exchanges For a preference change such as a different color or size, request authorization for the original item and place a new order after acceptance. If we made an error or supplied defective goods, contact us first so we can arrange the correction without an extra charge. ## Cancellation Before Delivery Send a cancellation request to sevornha365@outlook.com immediately. We will make reasonable efforts to stop an order that has not entered processing or been shipped. If dispatch has already occurred, the return process can be used after delivery. Legal cancellation rights are not limited. ## Refunds Once returned merchandise arrives, we will inspect it and communicate the result. An accepted refund is sent to the original payment method. We do not subtract a restocking fee. The refund covers each accepted item's purchase price and any tax charged on that item. If all eligible items in an order are returned, any standard outbound shipping charge paid is also refunded. A premium or expedited shipping fee is refundable only if our error caused the return or applicable law requires reimbursement. Approved refunds are issued promptly and normally appear in the original account within 3-7 business days after issuance. The financial institution controls the final posting time. If no credit appears after 7 business days, contact the bank or payment provider first and then email us for assistance. ## Return Tracking Use the prepaid label and packing instructions we provide. Keep the carrier receipt and tracking number until the refund is complete. If tracking stops updating, contact us so that we can investigate with the carrier. ## Misuse and Fraud We may refuse a request based on fraud, substituted or altered goods, intentional damage, or repeated misuse. Reasonable verification may be required to protect the customer and the Store. We will not apply this section to remove any right that cannot legally be waived. ## Consumer Law This policy gives benefits in addition to mandatory consumer rights. It does not replace them. For UK customers, the 30-day return period is intended to provide more time than the ordinary cancellation period for qualifying distance purchases. Applicable rights to cancel and obtain repair, replacement, price reduction, or refund continue to apply. ## Return Assistance **llevernest, operated by ALI SERHAT LLC** Email: sevornha365@outlook.com Website: https://llevernest.shop Business correspondence address: 502 OBSIDIAN DR, GILLETTE, WY 82716, United States