Shipping policy
# Shipping Policy
**Effective October 19, 2026**
This policy explains fulfillment and delivery for orders submitted through llevernest at https://llevernest.shop.
## Destinations
We ship to the United States, the United Kingdom, and other destinations enabled at checkout. If checkout cannot accept an address, we do not currently deliver there. Carrier rules, product restrictions, remote locations, and certain address types can also affect availability.
## Processing Before Dispatch
Most orders are prepared within 2-3 business days after payment is authorized. Business days are Monday through Friday, excluding public holidays. An order submitted during a weekend or holiday starts processing on the next business day.
We may contact the customer if inventory, payment, or address information requires clarification. Processing can remain on hold until the necessary verification is completed.
## Estimated Transit
Once dispatched, standard shipping is expected to take **20-45 calendar days**. This estimate is separate from the earlier 2-3-business-day processing period.
Delivery estimates are not guarantees. Weather, customs, public holidays, high carrier volume, remote destinations, transportation interruptions, or incomplete addresses may create delays. We will provide reasonable tracking and carrier assistance.
## Delivery Charges
- Standard shipping is free when the discounted merchandise subtotal is **more than US$30**, or exceeds the equivalent threshold shown in another currency.
- When the discounted subtotal is US$30 or less, the applicable standard shipping charge is displayed before payment.
- If an upgraded shipping method is offered, its description and separate price appear at checkout.
## Taxes and Import Duties
llevernest covers applicable taxes and import duties for destinations accepted during checkout. The checkout total is intended to include the merchandise and selected delivery method. Customers should not be asked to pay an additional tax, customs-duty, or import-fee charge when the shipment arrives.
If a carrier or customs authority unexpectedly requests payment, email sevornha365@outlook.com before paying when possible. Include the order number and a copy of the request. Do not ignore an official deadline or time-sensitive carrier instruction while we investigate.
## Tracking Information
Tracking is available when supported by the shipping service. Email sevornha365@outlook.com with the order number and checkout email address to obtain the number or a delivery update. Initial scans can take several days to appear, and international shipments may have gaps between tracking events.
## Address Changes
Review the recipient details before placing the order. Contact us immediately if a correction is required. We will try to apply a change before dispatch, but cannot guarantee it once fulfillment has begun.
If an inaccurate customer-provided address causes delay or non-delivery, we will provide reasonable help with carrier recovery. Responsibility is subject to applicable law and the circumstances of the error.
## Delays
Contact us if tracking remains unchanged for an unusual period or the parcel has not arrived by the end of the 45-day transit estimate. We will request a carrier investigation and provide available information. This does not restrict a cancellation, refund, or other right required by law.
## Lost Parcels
If the carrier confirms loss, or available evidence reasonably shows the parcel was lost before delivery, email sevornha365@outlook.com. We will reship the order without an additional product or shipping fee. If replacement is unavailable or the law requires a different remedy, we will offer a refund to the original payment method.
When tracking says "delivered" but the parcel cannot be located, first check the mailbox, delivery point, secure area, carrier notice, household members, neighbors, and building staff. Then contact us promptly so we can open an inquiry. Reasonable information may be required by the carrier.
## Damaged, Missing, or Wrong Contents
Email sevornha365@outlook.com promptly with the order number and clear photographs of the goods, packaging, and shipping label. We will review the issue and provide an appropriate replacement or other remedy under the Return and Refund Policy and applicable law.
## Multiple Shipments
Items from one order may be dispatched separately and arrive on different dates. Each parcel may have a different tracking number. We do not add a delivery fee solely because llevernest chose to split fulfillment.
## Shipping Support
**llevernest, operated by ALI SERHAT LLC**
Email: sevornha365@outlook.com
Website: https://llevernest.shop
Business correspondence address: 502 OBSIDIAN DR, GILLETTE, WY 82716, United States